Refund and Returns Policy

At PerformXsupps, customer satisfaction is important to us. This Refund & Returns Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.

By placing an order on performxsupps.shop, you agree to the terms outlined below.

1. Eligibility for Returns

Due to the nature of our products, we only accept returns under the following conditions:

  • The item is unused, unopened, and in its original packaging
  • The return request is submitted within 7 days of delivery
  • The product is damaged, defective, or incorrect upon arrival

For hygiene and safety reasons, we do not accept returns for opened or used products.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Items damaged due to improper handling or storage after delivery
  • Sale or clearance items
  • Gift cards or promotional items

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product and packaging

Once verified, we will offer a replacement or refund at no additional cost.

4. Refund Process

Approved refunds will be issued to the original payment method used at checkout.

  • Refunds are processed within 5–10 business days after approval
  • Shipping fees are non-refundable, unless the return is due to our error

Please note that processing times may vary depending on your payment provider.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • We are not responsible for items lost or damaged during return transit

6. Exchanges

We do not offer direct exchanges.
If eligible, please return the original item and place a new order.

7. Order Cancellations

Orders may only be canceled before processing or shipment.
Once an order has been shipped, it cannot be canceled.

8. Chargebacks & Disputes

Before initiating a chargeback, we encourage you to contact our support team. Unauthorized chargebacks may result in account restrictions.

9. Contact Us

If you have questions regarding refunds or returns, please contact us:

Email: support@performxsupps.shop
Website: https://performxsupps.shop